Privacy Policy
Last Updated: March 15, 2025
Introduction and Scope
silavornethuq operates as an educational platform specializing in 3D game optimization techniques and methodologies. This privacy policy explains how we collect, use, store, and protect your personal information when you interact with our services through silavornethuq.sbs and related educational offerings.
Our commitment to privacy reflects Australian privacy principles while serving our international learning community. We believe transparency about data practices builds trust — something essential when you're investing time in developing specialized technical skills.
Information We Collect
Personal Information You Provide
- Contact details including name, email address, phone number when you inquire about programs
- Educational background and experience level during enrollment consultations
- Payment information processed through secure third-party processors
- Communication preferences and accessibility requirements
- Technical project submissions and portfolio materials for assessment
Automatically Collected Data
When you visit our website, we collect technical information including IP address, browser type, device information, and interaction patterns. This helps us understand how people navigate our educational resources and optimize the learning experience accordingly.
Important: We never collect sensitive personal data such as health records, political affiliations, or detailed financial information beyond what's necessary for program enrollment processing.
How We Use Your Information
Your information serves specific educational and administrative purposes. We use personal data to provide program information, process enrollments, deliver learning materials, and maintain communication about your educational journey with us.
- Responding to inquiries about our 3D game optimization programs
- Processing enrollment applications and managing waiting lists
- Sending educational resources and program updates
- Providing technical support for learning platform access
- Analyzing program effectiveness and improving curriculum design
- Complying with legal obligations under Australian education regulations
We don't use personal information for automated decision-making that significantly affects individuals. All enrollment decisions involve human review and consideration of multiple factors beyond automated processing.
Information Sharing and Disclosure
We maintain strict controls over information sharing. Your personal data isn't sold, rented, or traded to third parties for marketing purposes. Limited sharing occurs only in specific circumstances essential for program delivery or legal compliance.
Authorized Third-Party Services
- Payment processors for secure transaction handling
- Email service providers for program communications
- Learning management system providers for course delivery
- Analytics services to understand website usage patterns
All third-party services operate under strict data protection agreements and are required to maintain privacy standards consistent with Australian privacy legislation.
Your Privacy Rights
Under Australian privacy law, you have specific rights regarding your personal information. We've designed accessible procedures to help you exercise these rights effectively.
Access Your Data
Request copies of personal information we hold about you, including details about how it's been used and shared.
Correct Information
Update or correct personal details to ensure accuracy in our records and communications.
Deletion Requests
Request removal of your personal information, subject to legal retention requirements and legitimate business needs.
Restrict Processing
Limit how we use your information while disputes are resolved or during investigation periods.
To exercise these rights, contact our privacy team using the details provided below. We typically respond to privacy requests within 30 days and may require identity verification for security purposes.
Data Security and Protection
We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our approach combines technical safeguards, administrative procedures, and staff training.
Technical Safeguards
- SSL encryption for all data transmission between your device and our servers
- Regular security assessments and vulnerability testing
- Access controls limiting staff access to personal information on a need-to-know basis
- Secure backup systems with encrypted storage
- Regular software updates and security patch management
While we maintain robust security measures, no online system can guarantee absolute security. We encourage you to use strong passwords and report any suspicious activity to us immediately.
Data Retention
We retain personal information for different periods based on the type of data and legal requirements. Generally, we keep information only as long as necessary to fulfill the purposes for which it was collected or to meet legal obligations.
- Inquiry information: Kept for 2 years to maintain communication history and program interest records
- Student records: Maintained for 7 years following program completion as required by Australian education standards
- Financial records: Retained for 7 years to comply with taxation and business record requirements
- Marketing communications: Maintained until you unsubscribe or request removal
When retention periods expire, we securely delete or anonymize personal information unless ongoing retention is required by law or legitimate business interests.
International Data Transfers
Some of our service providers operate servers outside Australia. When personal information is transferred internationally, we ensure appropriate safeguards are in place to protect your data according to Australian privacy standards.
We only transfer data to countries with adequate privacy protections or under specific agreements that maintain privacy safeguards equivalent to Australian requirements. You can request details about specific international transfers by contacting our privacy team.
Website Cookies and Tracking
Our website uses cookies and similar technologies to enhance functionality and understand usage patterns. Most cookies we use are essential for website operation, while others help us analyze performance and improve user experience.
You can control cookie settings through your browser preferences. Disabling certain cookies may limit website functionality but won't prevent access to basic information about our programs.
Changes to Privacy Policy
We review and update this privacy policy regularly to reflect changes in our practices, technology, or legal requirements. Significant changes are communicated through email notifications to enrolled students and website notices for general visitors.
The current version is always available on our website with the last updated date clearly displayed. We encourage periodic review of privacy terms, especially before providing additional personal information.
Privacy Contact Information
Privacy Officer: silavornethuq Privacy Team
Address: 15 Harbour St, Wollongong NSW 2500, Australia
Email: info@silavornethuq.sbs
Phone: +61417740856
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide specific details about your concern or request.
This privacy policy is effective as of March 15, 2025, and applies to all information collected by silavornethuq through digital and direct communication channels.